Teamsale CRM from Zadarma, a leader in the field of customer relationship management, has recently introduced full integration with SMS, unlocking new possibilities for automating and enhancing communication with clients. This integration enables the creation of a custom SenderID for sending SMS messages, offering advanced features to enhance client interactions.
In a rapidly changing business world, the use of SMS within CRM systems has become crucial for communicating with clients.
Teamsale CRM from Zadarma, a leader in the field of customer relationship management, has recently introduced full integration with SMS, unlocking new possibilities for automating and enhancing communication with clients. Let's take an in-depth look at the features of this integration and how they can revolutionize your interactions with clients.
Receiving and sending SMS in Teamsale CRM
One of the key features of this new integration is its capability to manage both receiving and sending SMS messages within Teamsale CRM. This enables businesses to centralize their communication with clients, eliminating the need to juggle multiple platforms for client interaction.
Receiving SMS
When an SMS is received from an unknown number, Teamsale CRM automatically generates a new lead in the system, providing sales teams a valuable opportunity to track and convert potential leads. This feature significantly reduces the time and effort needed for manual lead management, allowing teams to concentrate on more strategic activities.
In addition, when an SMS is received from a known number, the message is promptly recorded in the corresponding client feed, ensuring complete traceability of interaction history with each client. This consistent communication approach builds client trust and loyalty, essential for the long-term growth of any business.
Sending SMS
Teamsale CRM also provides the capability to send SMS messages to selected client groups, allowing inclusion of up to 20 numbers in a single send. This feature is especially powerful for targeted marketing campaigns or specific product announcements, providing an effective way to reach a broad audience with personalized messages.
Moreover, the integration offers predefined SMS templates, allowing users to quickly send standardized messages or create custom templates tailored to their specific needs. This approach not only simplifies message delivery but also ensures content consistency, thereby strengthening the company's brand and credibility.
Notifications and Message Management
In addition to receiving and sending SMS messages, Teamsale CRM provides a unified notification center specifically for SMS messages. This feature enables users to easily track their SMS communications, preventing any significant loss of communication.
SMS notifications can also serve to remind your partners or employees about upcoming events, important meetings, or urgent tasks, ensuring that nothing goes unnoticed and that all stakeholders remain informed in real-time.
SenderID registration
Another key feature of this integration is the ability to create a custom SenderID via a new dedicated form. Custom SenderID allows businesses to display their own name or phone number as the sender when sending SMS messages to their customers, building trust and brand recognition. This goes far beyond simple communication; it’s a powerful brand strategy.
Impact of SenderID registration
- Building trust: Clients are more likely to open and respond to messages from a recognizable sender, enhancing trust and credibility for your business.
- Improved Brand Recognition: Through personalized SenderID, every SMS interaction becomes an opportunity to strengthen brand recognition, increasing the perceived value of your business.
- Communication Consistency: A personalized SenderID ensures a consistent client experience, aligning each SMS communication with your company's identity and values.
Advantages for Businesses
- Competitive Differentiation: By using a personalized SenderID, your business stands out from the competition, offering a unique and memorable client experience.
- Increased engagement rates: SMS messages from an identifiable sender tend to generate higher engagement rates, leading to better responses and increased interaction with your clients.
- Client loyalty: Reliable and recognizable communication strengthens connections with existing clients, fostering long-term loyalty and retention.
Furthermore, Zadarma offers a wide range of communication services, including high-quality VoIP solutions such as Cloud PBX, virtual numbers available in over 150 countries, including mobile numbers with SMS reception, and eSIM, ensuring complete connectivity and enhanced flexibility for businesses, along with several other features.
In conclusion, SMS integration in Teamsale CRM provides businesses with an efficient and convenient communication solution with their clients. Whether for lead management, marketing campaigns, or delivering exceptional customer service, this feature optimizes communication processes and strengthens the relationship with clients.
By implementing SMS message management through Teamsale CRM, which also offers features like call tracking and analytics, businesses can leverage this powerful technology to promote their business, retain clients, and drive business growth. Don't miss out on the opportunity to enhance your client communication – explore the advanced features of Teamsale CRM's SMS integration today.
