Zadarma corporate group strives to protect your personal data privacy in accordance with applicable laws and regulations.
By visiting our website on your device or mobile app, also by filling in web-forms that include your personal data and registering as a User and/or by transferring your personal data in another way, you provide your freely given, specific, informed and unambiguous consent to collecting, processing, storing, using and possibly further transferring your personal data, entered when registering on the website, and the use of the website on the conditions described in this Personal data processing and protection policy (further – Policy).
This Policy effect applies to personal data processing by Zadarma corporate group using automation tools, including information and telecommunication networks, or without using such tools.
Zadarma corporate group provides recording, systemization, accumulating, storing, altering (update, change), extraction of personal data of EU and other countries citizens using databases located in the European Union in accordance with GDPR. The initial data collection and storing happens on the EU territory.
Operators apply necessary security measures to provide users’ personal data confidentiality, also to protect personal data from loss, theft, unauthorized access, misuse, alteration or destruction.
Attention! Zadarma corporate group assumes that the User acts in good faith, prudently, provides reliable and sufficient personal information and makes all necessary efforts to keep such information up to date.
Personal data – any information directly or indirectly relating to an identified or identifiable natural person (‘data subject’).
Personal data subject – an individual (service user, subscriber, Zadarma website visitor, Zadarma app user) to whom personal data in process is related to.
Operator - Zadarma corporate group.
UK representative:
SMARTVOICE LTD, 63-66 Hatton Garden, London, United Kingdom, EC1N 8LE
EU representatives:
IP Telecom Bulgaria LTD: office 211, 16 Vasil Levski Str., Burgas, Bulgaria - 8000;
VOICE CLOUD S.L., av/Cortes Valencianas, 58-1003, Valencia, Spain - 46015
Kazakhstan representative:
SMARTVOICE KZ LLP 43 Markov str., Almaty, 050040, Kazakhstan
USA representative:
Kosmaz Technologies LLC, 80W Sierra Madre Blvd #130, Sierra Madre, CA 91024, United States
Website – Zadarma website located at https://zadarma.com.
Personal data processing – any action (operation) or a set of actions (operations), performed using automation tools or without using such tools on personal data, including collection, recording, systemization, accumulation, storing, alteration (update, change), retraction, usage, transfer (distribution, provision, access), depersonalization, blockage, removal, personal data destruction.
Automated processing – personal data processing using processing tools.
Non-automated processing – human processing of information included in personal data or retracted such information from the system.
Cross-border transfer – transferring personal data to a foreign country territory to a foreign government, a foreign individual or a foreign legal entity.
Application – Zadarma app for iPhone (iOS), Android or Windows.
This Policy is drawn up in accordance with the requirements of the applicable law and ensures that personal data processing complies with the legislation in the field of personal data. The Policy defines the goals of data collection, the process and conditions for it processing, and establishes the procedure for working with personal data and the rules for their protection.
The processed personal data is subject to destruction or depersonalization to achieve the processing goals or in case of loss of the need to achieve these goals, unless otherwise provided by the applicable law.
The processing of personal data is carried out for statistical or other research purposes with the mandatory depersonalization of personal data.
Zadarma corporate group does not process personal data regarding race, nationality, political views, religious, philosophical and other beliefs, intimate life, membership in societies, associations, including trade unions.
Please note that in accordance with the national legislation of each country in which Zadarma communication services are provided, the group of companies, as a telecommunications operator, is required to store subscriber data regulated by law for the duration specified in the law.
In order to provide telecommunication services, Zadarma requests your personal data with a purpose of providing services to you as a User of communication services and the data is used by the Operator to:
Your personal data can be processed with a separate agreement in other cases at your discretion and discretion of Zadarma.
In order to provide telecommunication services, Zadarma requests the following personal data:
European Union law defines the legal rights in relation to the personal data of data subjects from the EU, which are regulated by the GDPR.
Other rights of data subjects in accordance with GDPR:
Attention! Zadarma Corporate Group reserves the right to verify the identity of the data subject before exercising their rights by requesting ID documentations.
It is not allowed to provide personal data belonging to another individual without their consent. You are responsible for consequences that could result in failure to fulfill the requirement above.
Your data may be transferred to the territory of a foreign country in cases and in the manner stipulated by applicable law (cross-border transfer).
Data subject is obliged to provide reliable personal data necessary to achieve the processing goals, as well as confirm the authenticity of personal data by presenting the original documents. In the event of a change in personal data necessary to achieve processing goals, provide updated personal data and confirm the changes with the original documents, as well as comply with the requirements of applicable law.
Personal data processing time is determined based on the purposes of the processing, but no longer than is determined by applicable law. Personal data which processing (storage) period has expired must be destroyed or depersonalized unless otherwise states by applicable law. Personal data storage is performed in a way that allows determining the subject of personal data, no longer than it is required by the purpose of personal data processing. The processed personal data is subject to destruction or depersonalization upon achievement of the processing goals or in case of loss of the need to achieve these goals unless otherwise provided by law.
In order to improve our Website and ensure the best possible service provided on a computer or mobile device, as well as to provide you with quick and easy navigation on our website, we process data such as IP address, information about your browser and operating system, data from Cookies and other similar information.
Such data is transmitted by your device, which you use to open our website, and are automatically used by us exclusively for statistical purposes, to analyze ways to improve the quality of the services provided by Zadarma.
Learn more about Cookies Policy
Personal data (including User Contacts) received outside Zadarma mobile app for devices operating on iOS, Android or Windows software are not transferred to Zadarma servers. We collect your contacts: your contacts are integrated only with the application, not stored in Zadarma databases, and are not transferred to third parties. The term Collect, indicated in Data Safety Form, is used for integrating your contacts inside the application but not for their storage on Zadarma servers.
To use certain services of Zadarma Teamsale CRM (Google Calendar, email integration), additional permission will be required to access your Google or Gmail account.
By granting this permission, you allow access to information related to your account, such as contacts, distribution lists, calendar, and other sensitive information that your account may contain.
We use the collected information solely to provide and enhance the integration services. Specifically, we may use it to:
We implement strict security measures to protect your information, including encryption and access controls. Additionally, we have fault tolerance mechanisms and backups to ensure storage reliability. Stored documents are encrypted, and access to our infrastructures is strictly restricted. Data obtained from Google will not be transferred or sold to third parties except in cases strictly regulated by law.
You understand and agree that by granting permission to your Google data, other users on your team may have access to this sensitive information through Teamsale CRM (if the relevant permissions have been granted).
Zadarma Teamsale CRM use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
You can revoke access at any time via your Google account settings.
Calls to Zadarma Customer Support may be recorded with a purpose to monitor and train employees. By making a call to the support department and continuing the conversation with a Zadarma employee, you agree to the processing of the data provided by you on the terms of this Policy.
Zadarma does not provide communication services to users under the age of 18.
This Policy comes into force from the moment of its publication on the Zadarma website and is valid indefinitely until it is replaced by a new version of the Policy. Zadarma reviews this Policy and updates it as necessary, in particular:
When making changes to this Policy, the date of the last update is indicated. If you continue to interact with Zadarma in any way, including (not limited to) through the Website and/or you have not withdrawn your consent to data processing, you agree to the current version of the Policy, including consent to your data processing.
Users can direct any suggestions and/or questions regarding this Policy to Zadarma support via email: privacy@zadarma.com
Date of publication of this Policy and its entry into force: 4.03.2025
Previous versions: